You are able to join virtually the excitement of Samsung Frankfurt Universe - Dresden Monarchs. Watch a high quality LIVE video stream brought to you by German Football League. Enjoy, interact and watch the live feed from any of your internet connected devices.
On Sep 17, 2017 14:45 CEST to Sep 17, 2017 19:00 CEST you will come back here and watch the show LIVE!!
If you are living in a different city or country, you may check the exact times for the show using this time zone convertor.
We support most devices and operating systems: Microsoft® Windows®, Apple® Mac® or Linux OS with Adobe® Flash® or tablets including Google® Android™ devices and Apple® iPad® or iPhone® devices will work. We are streaming a lower bitrate feed that works over most 3G and 4G services. Please consult with your local access carrier for rules and regulations. Please be aware that we are not responsible for data connection charges to view the stream on any platform or service.
No. Once you have a ticket you have instant access to the Internet video stream. The video plays automatically in your browser. It works on PC, Mac®, tablet or smartphone. But you have to ensure you have a proper broadband connection for video.
Cleeng simplifies the access to unique quality content. Using your Facebook, Google or Yahoo! account, it takes just a few seconds to create a Cleeng account and then purchase access using Visa, MasterCard, Mobile/SMS or PayPal. Cleeng keeps track of the premium content you register for or buy, so you can access it later on any of your devices. Note, Cleeng is not responsible for the organization of the event itself.
Yes, fully! Your profile, balance and access information are securely stored on the Cleeng servers. All actual transactions are done on the Cleeng servers using 256bits SSL encryption, and payment processing meets the highest PCI compliance standards.
Yes it is! When you click to register/buy, your mobile browser will open a new window. After you have created your Cleeng account and got/purchased your access, just go back to the site.
You can connect from your computer, phone or tablet anytime you want to. If you got registered/purchased your ticket before on a different device, simply login with your Cleeng account and again you'll have full access.
We actually recommend you book your ticket in advance. This way, you avoid the queue (even on internet, it can happen!). Then connect a few minutes before the show.
Two ways to get access to the show:
1- from the email receipt you received from Cleeng (check your spam, it may happen it was wrongly classified)
2- directly on the website from where you registered/purchased, you can click “Already have a ticket?”. Enter your credentials, and that’s it!
Firstly login to your Cleeng account via https://cleeng.com/my-account - this account was automatically created when you purchased your subscription - use the same email and password to log in.
Once you have logged in you will see your library with a list of your purchase history. Click on the second tab titled "Subscription". This will show you a full list of all your current live subscriptions.
In the fourth column you can easily change the subscription status by clicking on 'Stop'. The change will be saved automatically and your subscription will be cancelled.
Few options are available:
Option 1: Search your email inbox for "Cleeng receipt". Have a look too at your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credential if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase. It should work!
Option 2: Clear your browser cache. You can find how to do it here. Then follow Option 1.
Option 3: If it still doesn't work, possibly your initial order didn't go through. Please place another order. File a refund inquiry below mentioning your Cleeng receipt number(s). We'll proceed with refunds within 72h after the event.
Control your internet connection; try reloading the page a few times or see if you can access the event from another browser and/or device. If the issue continues please check our
Twitter for the latest streaming status updates. If no mention of any issue, it must be related to your internet connection. Please check it, and be patient :)
Yes, when you registered/purchased on one computer/tablet/phone you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse. To avoid your account being cut off, don't use more than 2 different devices just before and during the event.
Important requests to be made?
On behalf of German Football League Cleeng teams provide support before, during and after the event. Due to high traffic just before and during the event, critical requests will be handled first, so please moderate your questions and only send if very urgent. Please try not to send multiple requests.
Except if specifically agreed with the organizer, Cleeng provides live support only in the following languages - English. You may send an inquiry in your language, however, Cleeng will answer in one of these above.
How to get access?
for more details.